Search Results for "itil-service-operation-best-management-practices"

ITIL Service Operation

ITIL Service Operation

  • Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
  • Publisher: Stationery Office/Tso
  • ISBN: 9780113313075
  • Category: Business & Economics
  • Page: 370
  • View: 3073
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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

ITIL Service Transition

ITIL Service Transition

  • Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
  • Publisher: Stationery Office/Tso
  • ISBN: 9780113313068
  • Category: Business & Economics
  • Page: 347
  • View: 5641
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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Service operation

Service operation

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 0113310463
  • Category: Business & Economics
  • Page: 263
  • View: 1382
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL Foundation Exam Study Guide

ITIL Foundation Exam Study Guide

  • Author: Liz Gallacher,Helen Morris
  • Publisher: John Wiley & Sons
  • ISBN: 1119943647
  • Category: Computers
  • Page: 408
  • View: 967
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL Lifecycle Essentials

ITIL Lifecycle Essentials

Your essential guide for the ITIL Foundation exam and beyond

  • Author: Claire Agutter
  • Publisher: IT Governance Publishing
  • ISBN: 1849284180
  • Category: COMPUTERS
  • Page: 375
  • View: 6452
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Gives ITIL Foundation candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle.

Introduction to the ITIL Service Lifecycle

Introduction to the ITIL Service Lifecycle

  • Author: Office of Government Commerce
  • Publisher: The Stationery Office
  • ISBN: 9780113311316
  • Category: Business & Economics
  • Page: 238
  • View: 8186
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This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. it also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Key Element Guide ITIL Service Transition [pack Of 10]

Key Element Guide ITIL Service Transition [pack Of 10]

  • Author: Stuart Rance,Great Britain: Cabinet Office
  • Publisher: TSO
  • ISBN: 9780113313679
  • Category:
  • Page: 104
  • View: 3309
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The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

ITIL Service Strategy

ITIL Service Strategy

  • Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
  • Publisher: Stationery Office/Tso
  • ISBN: 9780113313044
  • Category: Business & Economics
  • Page: 483
  • View: 7736
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

ITIL Service Design

ITIL Service Design

  • Author: Great Britain. Cabinet Office
  • Publisher: Stationery Office/Tso
  • ISBN: 9780113313051
  • Category: Business & Economics
  • Page: 442
  • View: 9041
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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

Continual service improvement

Continual service improvement

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 0113310498
  • Category: Business & Economics
  • Page: 221
  • View: 4253
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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

ITIL Service Lifecycle Publication Suite [print]

ITIL Service Lifecycle Publication Suite [print]

  • Author: Stationery Office (Great Britain)
  • Publisher: Stationery Office/Tso
  • ISBN: 9780113313235
  • Category: Business & Economics
  • Page: 1959
  • View: 6184
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This pack contains one copy of five titles: ITIL service design (ISBN 9780113313051); ITIL service operation (ISBN 9780113313075); ITIL service strategy (ISBN 9780113313044); ITIL service transition (ISBN 9780113313068); ITIL continual service improvement (ISBN 9780113313082). On covers and title pages: ITIL. Best management practice

Operational Support and Analysis

Operational Support and Analysis

A Guide for Itil(r) V3 Exam Candidates

  • Author: John Sansbury
  • Publisher: BCS, The Chartered Institute
  • ISBN: 1906124590
  • Category: Computer technical support
  • Page: 160
  • View: 1638
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This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. An ITIL® Licensed Product.

Implementing ITIL

Implementing ITIL

Adapting Your IT Organization to the Coming Revolution in IT Service Management

  • Author: Randy A. Steinberg
  • Publisher: Trafford on Demand Pub
  • ISBN: 9781412066181
  • Category: Computers
  • Page: 489
  • View: 977
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How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for! It definitely complements much of the available ITIL literature that describes the processes, but not how you actually get them implemented!" "We will use many of these concepts in our program planning!" "Real, valuable, informative - Great!" "Some great tips for implementing ITIL!" "Very valuable information!"

ITIL Intermediate Certification Companion Study Guide

ITIL Intermediate Certification Companion Study Guide

Intermediate ITIL Service Capability Exams

  • Author: Helen Morris,Liz Gallacher
  • Publisher: John Wiley & Sons
  • ISBN: 1119012244
  • Category: Computers
  • Page: 720
  • View: 4816
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"Intermediate ITIL service lifecycle exams"--Cover.

Service Delivery

Service Delivery

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 9780113300174
  • Category: Business & Economics
  • Page: 376
  • View: 5462
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This book is one of a series issued as part of the updated IT Infrastructure Library that documents industry best practice for the support and delivery of IT services. Although this book can be read in isolation it is recommended that it be used in conjunction with the other IT Infrastructure Library books. Service management is a generic concept and the guidance in the new IT Infrastructure Library books is applicable generically. The guidance is also scaleable, applicable to both small and large organisations. It applies to distributed and centralised systems, whether in-house or supplied by third parties. It is neither bureaucratic nor unwieldly if implemented sensibly and in full recognition of the business needs of the organisation.

Introduction to ITIL

Introduction to ITIL

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 9780113309733
  • Category: Business & Economics
  • Page: 242
  • View: 7365
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This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues.

Measuring ITSM

Measuring ITSM

  • Author: Randy A. Steinberg
  • Publisher: Trafford Publishing
  • ISBN: 1490719458
  • Category: Computers
  • Page: 196
  • View: 2371
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How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadequate tools and reporting exist Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! "A comprehensive guide for building any service management metrics program with all the information you need in one place!" "No theory here . . . this gives us real metrics we can easily go after." "A fantastic addition to our IT service management solution set!""

Service Management For Dummies

Service Management For Dummies

  • Author: Judith Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper
  • Publisher: John Wiley & Sons
  • ISBN: 9780470529089
  • Category: Computers
  • Page: 384
  • View: 3001
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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

ITIL Version 3 at a Glance

ITIL Version 3 at a Glance

Information Quick Reference

  • Author: John O. Long
  • Publisher: Springer Science & Business Media
  • ISBN: 9780387773933
  • Category: Computers
  • Page: 82
  • View: 6758
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ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

ITIL Practitioner Guidance (Japanese Edition)

ITIL Practitioner Guidance (Japanese Edition)

  • Author: AXELOS.
  • Publisher: N.A
  • ISBN: 9780113315291
  • Category: ITIL (programme)
  • Page: 198
  • View: 5075
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ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.