Search Results for "itil-service-operation-best-management-practices"

ITIL Service Operation

ITIL Service Operation

  • Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
  • Publisher: Stationery Office/Tso
  • ISBN: 9780113313075
  • Category: Business & Economics
  • Page: 370
  • View: 1433
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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Lean-Informationstechnik im Finanzdienstleistungssektor

Lean-Informationstechnik im Finanzdienstleistungssektor

Wege zu Prozess- und Kostenoptimierung mit ITIL & Lean

  • Author: Daniel Schäfer
  • Publisher: Springer-Verlag
  • ISBN: 3658069899
  • Category: Business & Economics
  • Page: 95
  • View: 5772
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Die Bedeutung der IT unterliegt seit ihren Anfängen einem stetigen Wandel. Der Wunsch nach neuester Technik ist der Notwendigkeit zur Kostensenkung gewichen. Eine Möglichkeit zur Kostensenkung ist die Steigerung der Effizienz. Dazu dienen Management-Frameworks wie ITIL. Im produzierenden Gewerbe findet man zur Effizienzsteigerung das Lean-Management. Ziel dieser Arbeit ist es, Schwächen in ITIL zu analysieren und für diese Lösungsansätze aus Lean zu finden. Der derzeitige De-facto-Standard der IT-Management-Frameworks ITIL teilt den Lebenszyklus eines Prozesses in vier Service-Bereiche auf. In ihnen wird der gesamte Kreislauf von der Entwicklung bis zur Inbetriebnahme und Aufrechterhaltung eines Prozesses beschrieben. Zusätzlich enthält ITIL einen kontinuierlichen Verbesserungsprozess, der Änderungen der Rahmenbedingungen erkennen und eine Anpassung des Prozesses veranlassen soll. Die Zielsetzung von Lean ist eine Verschlankung von Produktionsprozessen. Die Grundlage von Lean ist die konsequente Vermeidung von Verschwendung. Zur Identifizierung von Verschwendung dienen einerseits nachhaltige Lösungen, die im Zweifel auch einen Stillstand der Produktion bedeuten können, andererseits die Mithilfe der Arbeiter. Eine Weiterentwicklung von Lean für den Finanzsektor existiert bisher nur in theoretischen Ansätzen oder im Kontext von Fallstudien. Im nächsten Schritt dieser Arbeit werden jetzt mittels Balanced Scorecard die Ziele für den Finanzdienstleistungssektor ermittelt. Diese lauten für die 4 Perspektiven der BSC: Kostensenkung, Business-Enabler, Effizienz sowie proaktiv & zukunftsorientiert. Diese Ziele sind mit ITIL grundsätzlich zu erreichen. Sie werden im Anschluss mittels SWOT-Analyse auf Schwächen untersucht. Für diese liefert Lean gute Lösungsansätze. Die von Lean beschriebenen Verschwendungsarten der Produktion können auf die IT übersetzt und dann gezielt vermieden werden. Für die dritte Schwierigkeit, der Verbesserung kann die Einführung eines betrieblichen Vorschlagswesens herangezogen werden. Es zeigt sich also, dass die Lean-Philosophie durchaus zur Verbesserung von ITIL geeignet ist.

ITIL® 2011 Edition - Das Taschenbuch

ITIL® 2011 Edition - Das Taschenbuch

  • Author: Jan van Bon a.o.
  • Publisher: Van Haren
  • ISBN: 9087537050
  • Category: Education
  • Page: 218
  • View: 5926
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Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient. Dieses Taschenbuch bietet eine kurze Zusammenfassung der aktuellen ITIL® Version 2011. Der vollständige Inhalt - ca. 2.000 Seiten - des ITIL®-Framework konzentriert sich auf 200 Seiten im Taschenbuchformat! Das bedeutet, dass der Einsatz dieses kostengünstigen Taschenbuchs eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach ITIL® leistet. In erster Linie ist das Taschenbuch ein umfassendes Nachschlagewerk, bezogen auf das Thema ITIL® im praktischen Format für alle Profis in der Service Management-Community. Es gibt schnell Antwort, beispielsweise auf die Fragen: Was ist der “Lebenszyklus”-Ansatz? Was sind die Schlüssel-Service Management-Prozesse und -Funktionen? Zweitens kann das ITIL® Taschenbuch als Teil der verwendeten Schulungsmaterialien, für alle die eine ITIL® Foundation Zertifizierung anstreben, eingesetzt werden. Die Inhalte des Taschenbuchs decken die APMG Spezifikationen des ITIL® Foundation Lehrplans / Syllabus ab.

Business Process Management Workshops

Business Process Management Workshops

BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers

  • Author: Ernest Teniente,Matthias Weidlich
  • Publisher: Springer
  • ISBN: 331974030X
  • Category: Computers
  • Page: 799
  • View: 6142
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This book constitutes revised papers from the eleven International Workshops held at the 15th International Conference on Business Process Management, BPM 2017, in Barcelona, Spain, in September 2017: BPAI 2017 – 1st International Workshop on Business Process Innovation with Artificial Intelligence; BPI 2017 – 13th International Workshop on Business Process Intelligence; BP-Meet-IoT 2017 – 1st International Workshop on Ubiquitous Business Processes Meeting Internet-of-Things; BPMS2 2017 – 10th Workshop on Social and Human Aspects of Business Process Management; ‐ CBPM 2017 – 1st International Workshop on Cognitive Business Process Management; CCABPM 2017 – 1st International Workshop on Cross-cutting Aspects of Business Process Modeling; DeHMiMoP 2017 – 5th International Workshop on Declarative/Decision/Hybrid Mining & Modeling for Business Processes; QD-PA 2017 – 1st International Workshop on Quality Data for Process Analytics; REBPM 2017 – 3rd International Workshop on Interrelations between Requirements Engineering and Business Process Management; SPBP 2017 – 1st Workshop on Security and Privacy-enhanced Business Process Management; TAProViz-PQ-IWPE 2017 –Joint International BPM 2017 Workshops on Theory and Application of Visualizations and Human-centric Aspects in Processes (TAProViz'17), Process Querying (PQ'17) and Process Engineering (IWPE17). The 44 full and 11 short papers presented in this volume were carefully reviewed and selected from 99 submissions.

Knowledge-Based Software Engineering: 2018

Knowledge-Based Software Engineering: 2018

Proceedings of the 12th Joint Conference on Knowledge-Based Software Engineering (JCKBSE 2018) Corfu, Greece

  • Author: Maria Virvou,Fumihiro Kumeno,Konstantinos Oikonomou
  • Publisher: Springer
  • ISBN: 3319976796
  • Category: Computers
  • Page: 260
  • View: 943
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This book summarizes the new research results presented at the 12th Joint Conference on Knowledge-Based Software Engineering (JCKBSE 2018), which took place on August 27–30, 2018 on the island of Corfu, Greece. The JCKBSE is a well-established international biennial conference that focuses on the applications of Artificial Intelligence in Software Engineering. The JCKBSE 2018 was organized by the Department of Informatics of the University of Piraeus, the Department of Computer and Information Engineering of Nippon Institute of Technology, and the Department of Informatics of Ionian University. The book will benefit not only experts and researchers in the field of (Knowledge-Based) Software Engineering, but also general readers in the fields of Artificial Intelligence, Computational Intelligence and Computer Science who wish to learn more about the field of (Knowledge-Based) Software Engineering and its applications. An extensive list of bibliographic references at the end of each paper encourages readers to probe further into the application areas that interest them most.

Developments and Advances in Intelligent Systems and Applications

Developments and Advances in Intelligent Systems and Applications

  • Author: Álvaro Rocha,Luís Paulo Reis
  • Publisher: Springer
  • ISBN: 3319589652
  • Category: Computers
  • Page: 282
  • View: 1938
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This book primarily addresses Intelligent Information Systems (IIS) and the integration of artificial intelligence, intelligent systems and technologies, database technologies and information systems methodologies to create the next generation of information systems. It includes original and state-of-the-art research on theoretical and practical advances in IIS, system architectures, tools and techniques, as well as “success stories” in intelligent information systems. Intended as an interdisciplinary forum in which scientists and professionals could share their research results and report on new developments and advances in intelligent information systems, technologies and related areas – as well as their applications – , it offers a valuable resource for researchers and practitioners alike.

ITIL Service Lifecycle Publication Suite

ITIL Service Lifecycle Publication Suite

[German Translation]

  • Author: Great Britain: Cabinet Office
  • Publisher: N.A
  • ISBN: 9780113314072
  • Category:
  • Page: N.A
  • View: 1113
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This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions

Service operation

Service operation

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 0113310463
  • Category: Business & Economics
  • Page: 263
  • View: 6281
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Passing the ITIL® Foundation Exam

Passing the ITIL® Foundation Exam

  • Author: Vince Pultorak,Jon E. Nelson,David Pultorak
  • Publisher: Van Haren
  • ISBN: 908753664X
  • Category: Education
  • Page: 290
  • View: 4640
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This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

The Stationery Office Annual Catalogue 2012

The Stationery Office Annual Catalogue 2012

  • Author: Stationery Office
  • Publisher: Stationery Office/Tso
  • ISBN: 9780115020742
  • Category: Reference
  • Page: 536
  • View: 6582
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The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.

The Official Introduction to the ITIL Service Lifecycle

The Official Introduction to the ITIL Service Lifecycle

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 9780113310616
  • Category: Business & Economics
  • Page: 238
  • View: 6498
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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Service transition

Service transition

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 011331048X
  • Category: Business & Economics
  • Page: 261
  • View: 2128
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Key Element Guide ITIL Service Operation [pack Of 10]

Key Element Guide ITIL Service Operation [pack Of 10]

  • Author: Randy Steinberg
  • Publisher: TSO
  • ISBN: 9780113313686
  • Category:
  • Page: 112
  • View: 8388
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The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

IT Service Management

IT Service Management

A Guide for ITIL Foundation Exam Candidates

  • Author: Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
  • Publisher: BCS, The Chartered Institute for IT
  • ISBN: 1906124930
  • Category: Computer technical support
  • Page: 200
  • View: 9263
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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

PRINCE2® 2009 Edition - Das Taschenbuch

PRINCE2® 2009 Edition - Das Taschenbuch

  • Author: Bert Hedeman,Ron Seegers
  • Publisher: Van Haren
  • ISBN: 9087539509
  • Category: Education
  • Page: 222
  • View: 8171
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Note: This pocket book is available in several languages: English, German, French, Dutch.Dieses Taschenbuch ( pocketguide ) bietet eine Zusammenfassung der PRINCE2 Methode. Es ist eine kompakte Einführung und gibt einen gut strukturierten Überblick.Die Zielgruppe für dieses Taschenbuch sind alle, die an der Methode PRINCE2 interessiert sind oder allgemein einen methodischen Projektmanagementansatz suchen. Das Buch ist für Mitarbeiter in einem PRINCE2 Projekt sehr geeignet und bietet eine ausgezeichnete Grundlage zur Vorbereitung auf die Foundation Prüfung PRINCE2 in der Version 2009.Dieses Taschenbuch basiert auf der PRINCE2 Methode in der Version 2009.Dieses Taschenbuch bearbeitet die Prozesse, Themen und Prinzipien des Projektmanagements und der Methode PRINCE2.Anpassen von PRINCE2 an die Projektumgebung gibt Empfehlungen zum modulieren der Methode an die konkreten Randbedingungen des Projekts und der Organisation.Dieses Taschenbuch bietet eine komplette und präzise Beschreibung der PRINCE2 2009 Edition für alle die in Projekten oder mit Projektmanagement zu tun haben.

ITIL Foundation Handbook

ITIL Foundation Handbook

[German Translation of ITIL Foundation Handbook - Pack Of 10]

  • Author: itSMF Foundation,Claire Agutter
  • Publisher: N.A
  • ISBN: 9780113314706
  • Category:
  • Page: 364
  • View: 2169
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

System Center 2012 Service Manager Unleashed

System Center 2012 Service Manager Unleashed

  • Author: Kerrie Meyler,Kurt Van Hoecke,Samuel Erskine,Steve Buchanan
  • Publisher: Sams Publishing
  • ISBN: 0133744175
  • Category: Computers
  • Page: 960
  • View: 9988
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This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. • Leverage MOF and ITIL processes built into System Center 2012 Service Manager • Plan and design your Service Manager deployment • Install Service Manager or upgrade from earlier versions • Efficiently administer work and configuration items • Use connectors to integrate with Active Directory, Exchange, and System Center components • Create service maps • Enable end user access through Service Manager’s self-service portal • Implement incident, problem, change, and release management • Utilize workflows to automate key support processes • Create service level agreements with calendars, metrics, and objectives • Provide quick access to a standardized catalog of services • Use notification to ensure that Service Manager items are promptly addressed • Secure Service Manager and its data warehouse/reporting platform • Perform maintenance, backup, and recovery • Manage Service Manager performance • Customize Service Manager

Introduction to the ITIL Service Lifecycle

Introduction to the ITIL Service Lifecycle

  • Author: Office of Government Commerce
  • Publisher: The Stationery Office
  • ISBN: 9780113311316
  • Category: Business & Economics
  • Page: 238
  • View: 909
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This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. it also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

The Service Catalog

The Service Catalog

  • Author: Mark O'Loughlin
  • Publisher: Van Haren
  • ISBN: 9087535724
  • Category: Education
  • Page: 178
  • View: 5405
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Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Continual service improvement

Continual service improvement

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 0113310498
  • Category: Business & Economics
  • Page: 221
  • View: 2300
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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.