Search Results for "the-practical-guide-to-world-class-it-service-management"

The Practical Guide To World-Class IT Service Management

The Practical Guide To World-Class IT Service Management

  • Author: Kevin J. Smith
  • Publisher: Outskirts Press
  • ISBN: 057818897X
  • Category: Business & Economics
  • Page: 459
  • View: 9212
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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

The Practical Guide to People-friendly Documentation

The Practical Guide to People-friendly Documentation

  • Author: Adrienne Escoe
  • Publisher: ASQ Quality Press
  • ISBN: 9780873895040
  • Category: Law
  • Page: 228
  • View: 1792
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This innovative, best-selling guide has been thoroughly revised to bring together practical solutions to the documentation challenges faced by today's organizations. from company policies and desk instructions to Baldrige and the ISO 9000 requirements, it applies a customer and quality-based systems approach to streamlining and managing your documentation system. This second edition is an organized toolbox of powerful methodology and metrics that shows companies how to steer clear of cumbersome and obsolete documentation and gives numerous examples of the tremendous opportunities - and pitfalls - presented by technology such as the Internet and web-based documentation management software. The Society for Technical Communication (STC) has awarded this book the Touchstone 2001 award. In addition the Northern New England Chapter of STC has recently reviewed this book - read the review online here.

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

  • Author: Gad J. Selig
  • Publisher: Van Haren
  • ISBN: 9087537743
  • Category: Education
  • Page: 328
  • View: 4705
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The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.

A Practical Guide to Information Systems Process Improvement

A Practical Guide to Information Systems Process Improvement

  • Author: Anita Cassidy,Keith Guggenberger
  • Publisher: CRC Press
  • ISBN: 1420025678
  • Category: Business & Economics
  • Page: 286
  • View: 3247
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When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books available on process improvement and process re-engineering, few of them address the unique processes within information systems as clearly and succinctly as A Practical Guide to Information Systems Improvement. Process Improvement for IS Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization. The authors introduce process management and highlight its application to information systems. The book outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization — simplifying process improvement so that you can begin to use it immediately. Avoid common pitfalls and mistakes The evolving business environment puts new demands on your Information Systems. E-commerce, changing technology, ERP, and globalization are just a few of the areas that will benefit from process improvement. This easy-to-follow guide includes a corresponding process model for each step that serves as a starting point for process improvement effort. It provides a checklist to ensure your new process meets all the requirements for its particular purpose and identifies pitfalls and mistakes to avoid.

Building & Managing a World Class IT Help Desk

Building & Managing a World Class IT Help Desk

  • Author: Bob Wooten
  • Publisher: McGraw-Hill Osborne Media
  • ISBN: 9780072132373
  • Category: Business & Economics
  • Page: 583
  • View: 9361
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What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.

IT Systems Management

IT Systems Management

  • Author: Rich Schiesser
  • Publisher: Pearson Education
  • ISBN: 0137059590
  • Category: Business & Economics
  • Page: 600
  • View: 487
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The best-practice guide to managing IT infrastructures–now fully updated! IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminates both the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the world’s most complex enterprise IT organizations. This thoroughly updated edition covers every systems management discipline and all elements of success: people, process, and technology. Schiesser shows how to apply best-practice system management throughout all IT infrastructure environments, from mainframe data centers to web-enabled systems, client/server and mid-range platforms to wireless and VoIP networks. Schiesser systematically addresses today’s most crucial issues, as well as emerging trends that will transform IT systems management. You’ll find an entirely new chapter on using IT Infrastructure Library (ITIL) effectively, plus new coverage ranging from managing outsourced functions to efficiently delivering “ultra-speed” Internet connections. This edition includes more real-life examples throughout, and new interactive problems designed to give IT professionals even deeper insight. Coverage includes: • Implementing bullet-proof processes in areas ranging from change management to production acceptance, capacity planning to storage • Optimizing the “people” components of IT service delivery, from customer service to executive support • Using technology to manage systems more efficiently and effectively • Systematically managing performance, availability, and business continuity • Reducing the cost and complexity of IT facilities management • Taking a more strategic approach to security Rich Schiesser founded and owns RWS Enterprises, Inc., a consultancy that specializes in designing and implementing world-class IT infrastructures. His client list has included The Weather Channel, Amazon.com, and DIRECTV. He has led major IT infrastructure organizations at Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox. For nearly ten years, he managed the primary data center at Northrop Grumman, one of the world’s most advanced computer facilities. A former University of Phoenix faculty member, he has taught IT management at UCLA and California State University, Los Angeles (CSULA). informit.com/ph

The Executive's Guide to Information Technology

The Executive's Guide to Information Technology

  • Author: John Baschab,Jon Piot
  • Publisher: John Wiley & Sons
  • ISBN: 0471432873
  • Category: Business & Economics
  • Page: 512
  • View: 9668
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The Executive's Guide to Information Technology is a sophisticatedand comprehensive guide to running a cost-effective, efficient, andbusiness delivery-focused corporate Information Technology (IT)unit. Eschewing the theoretical for the practical, the book givesmanagers the guidance they need to handle any problem effectively.It provides specific policies, approaches, and tools for eachcritical IT management functionó from application managementto vendor management. IT management experts John Baschab and Jon Piot provide thetechniques IT managers and executives need to accurately assesstheir current operations. Further, they offer a step-by-stepimprovement plan designed to raise productivity and service levelswhile reducing costs significantly. The authors begin by examiningthe symptoms and causes of waste, inefficiency and underperformancein typical IT departments before offering in-depth analysis of eachoperational area of IT management. They present current andemergent best practices for transforming the department into aworld-class service organization. Packed with prescriptive advice and hard-earned insight, thiscomprehensive resource is organized into stand-alone chapters thatprovide quick access to important information when managers needit. In addition, spreadsheets, documents, and checklists aredesigned to aid in planning and decision-making and can be easilyaccessed on the included CD-ROM. Designed to help IT managers and top executives get the most outof their departments, their budget and themselves, the book coverssuch topics as: managing the department, establishing leadershiproles, assessing the organization, cost management, project demandmanagement, operations management, infrastructure planning, vendorselection and management, technical standards setting, investmentevaluation, and productivity and quality measurement programs. With The Executive's Guide to Information Technology, ITmanagers will understand the main sources of waste in theirdepartments, identify major management issues, learn and implementcritical steps toward improvement, and manage more effectively. Thebook will help managers improve their performance and staturewithin their organizations by providing the tips and tools toovercome typical areas of friction and miscommunication between ITdepartments and other business functions. Executives willunderstand how to work effectively with the CIO or IT director, aswell as provide constructive management input to the IT function,achieving the best return on their IT assets.

Einführung in ITIL

Einführung in ITIL

  • Author: N.A
  • Publisher: N.A
  • ISBN: 9780113310357
  • Category:
  • Page: 284
  • View: 2952
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Process Assessment and Improvement

Process Assessment and Improvement

A Practical Guide for Managers, Quality Professionals and Assessors

  • Author: Han van Loon
  • Publisher: Springer Science & Business Media
  • ISBN: 9780387231822
  • Category: Computers
  • Page: 320
  • View: 7211
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Provides comprehensive improvement programs and methodologies The author provides lots of guidance based upon his personal experience on the standard and clarifies several aspects that are not always clear to the new process assessors and organizations starting to perform assessments.

Sprint

Sprint

Wie man in nur fünf Tagen neue Ideen testet und Probleme löst

  • Author: Jake Knapp,Braden Kowitz,John Zeratsky
  • Publisher: Redline Wirtschaft
  • ISBN: 3864149061
  • Category: Business & Economics
  • Page: 256
  • View: 4442
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Unternehmer, Gründer und Teams stehen täglich vor der Herausforderung: Womit soll man zuerst anfangen, worauf sich am meisten fokussieren? Und wie viele Diskussionen und Meetings sind nötig, bevor man ganz sicher die garantiert richtige Lösung hat? Die Folge ist, dass allzu oft das Projekt auf der Stelle tritt und man überhaupt nicht vorwärtskommt. Dafür gibt es eine geniale Lösung: Sprint. Die ist ein einzigartiger, innovativer und narrensicherer Prozess, mit dem sich die härtesten Probleme in nur fünf Tagen lösen lassen – von Montag bis Freitag. Der Entwickler Jake Knapp entwarf diesen Prozess bei und für Google, wo er seither in allen Bereichen genutzt wird. Zusammen mit John Zeratsky und Braden Kowitz hat er darüber hinaus bereits mehr als 100 Sprints in Firmen aus unterschiedlichen Bereichen durchgeführt. Der Sprint-Prozess bietet praktische Hilfe für Unternehmen aller Größen, vom kleinen Start-up bis hin zum Fortune-100-Unternehmen. Die Methode ist auch für alle anderen bewährt, die vor einem großen Problem stehen, schnell eine Idee testen oder einfach eine Möglichkeit schnell ergreifen wollen.

Wie ich die Dinge geregelt kriege

Wie ich die Dinge geregelt kriege

Selbstmanagement für den Alltag

  • Author: David Allen
  • Publisher: Piper ebooks
  • ISBN: 3492972314
  • Category: Self-Help
  • Page: 432
  • View: 1976
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Eigentlich sollte man längst bei einem Termin sein, doch dann klingelt das Handy und das E-Mail-Postfach quillt auch schon wieder über. Für Sport und Erholung bleibt immer weniger Zeit und am Ende resigniert man ausgebrannt, unproduktiv und völlig gestresst. Doch das muss nicht sein. Denn je entspannter wir sind, desto kreativer und produktiver werden wir. Mit David Allens einfacher und anwendungsorientierter Methode wird beides wieder möglich: effizient zu arbeiten und die Freude am Leben zurückzugewinnen.

Essential Scrum

Essential Scrum

Umfassendes Scrum-Wissen aus der Praxis

  • Author: Kenneth S. Rubin
  • Publisher: mitp Verlags GmbH & Co. KG
  • ISBN: 3826690478
  • Category: Computers
  • Page: 480
  • View: 1471
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Umfassendes Scrum-Wissen aus der Praxis Mit Vorworten von Mike Cohn und Ron Jeffries Umfassendes Scrum-Wissen auf Team-, Produkt- und Portfolio-Ebene Kernkonzepte, Rollen, Planung und Sprints ausführlich erläutert Auch geeignet zur Vorbereitung auf die Scrum-Zertifizierung Aus dem Inhalt: 1. Teil: Kernkonzepte Scrum-Framework Agile Prinzipien Sprints Anforderungen und User Stories Das Product Backlog Schätzungen und Velocity Technische Schulden 2. Teil: Rollen Product Owner ScrumMaster Entwicklungsteam Strukturen des Scrum-Teams Manager 3. Teil: Planung Scrum-Planungsprinzipien Mehrstufige Planung Portfolio-Planung Visionsfindung/Produktplanung Release-Planung 4. Teil: Sprints Sprint-Planung Sprint-Ausführung Sprint Review Sprint-Retrospektive Dieses Buch beschreibt das Wesen von Scrum – die Dinge, die Sie wissen müssen, wenn Sie Scrum erfolgreich einsetzen wollen, um innovative Produkte und Dienstleistungen zu entwickeln. Es ist entstanden, weil der Autor Kenneth S. Rubin als Agile- und Scrum-Berater oft nach einem Referenzbuch für Scrum gefragt worden ist – einem Buch, das einen umfassenden Überblick über das Scrum-Framework bietet und darüber hinaus die beliebtesten Ansätze für die Anwendung von Scrum präsentiert. Dieses Buch ist der Versuch, die eine entscheidende Quelle für alles Wesentliche über Scrum bereitzustellen. Rubin beleuchtet die Werte, Prinzipien und Praktiken von Scrum und beschreibt bewährte, flexible Ansätze, die Ihnen helfen werden, sie viel effektiver umzusetzen. Dabei liefert er mehr als nur die Grundlagen und weist zudem auf wichtige Probleme hin, die Ihnen auf Ihrem Weg begegnen können. Ob Sie sich nun zum ersten Mal an Scrum versuchen oder es schon seit Jahren benutzen: Dieses Buch weiht Sie in die Geheimnisse des Scrum-Entwicklungsverfahrens ein und vermittelt Ihnen ein umfangreiches Scrum-Wissen auf Team-, Produkt- und Portfolio-Ebene. Für diejenigen, die bereits mit Scrum vertraut sind, eignet es sich als Scrum-Referenz. Rubin hat das Buch nicht für eine bestimmte Scrum-Rolle geschrieben. Stattdessen soll es allen, die direkt oder indirekt mit Scrum zu tun haben, ein gemeinsames Verständnis von Scrum und den Prinzipien, auf denen es beruht, vermitteln. Stellen Sie sich meine Überraschung und mein Entzücken vor, als ich feststellte, dass das Buch praktisch alles behandelt, was man über Scrum wissen muss – sowohl für Anfänger als auch für alte Hasen. Ron Jeffries (aus dem Vorwort) Über den Autor: Kenneth S. Rubin ist zertifizierter Scrum- und Agile-Trainer und -Berater und hilft Unternehmen, ihre Produktentwicklung effektiver und wirtschaftlicher zu gestalten. Er hat inzwischen mehr als 18.000 Menschen in den Bereichen Agile und Scrum, Organisation objektorientierter Projekte und Übergangsmanagement unterwiesen und Hunderten von Unternehmen als Berater zur Seite gestanden. Rubin war der erste Managing Director der weltweit agierenden Scrum Alliance und erfolgreich als Scrum-Product-Owner, ScrumMaster und Entwickler unterwegs.

The IT Imperative

The IT Imperative

  • Author: Kevin J. Smith
  • Publisher: The Anima Group
  • ISBN: 0578201976
  • Category: Business & Economics
  • Page: 589
  • View: 1049
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The IT Imperative takes a look at the rebirth of IT, recognizing that much of what we know today, in fact virtually all of what we take as a given today about IT will change over the next ten years. This remarkable transformation of IT is already under way and sweeping us forward, driven by the powerful forces of a new Customer focus, a reshaped IT Culture, an increased Business awareness, a drive to Innovation, a relentless pursuit of Speed, the Unification of all things IT, the creation of new Cross Functional teams and much more. The book presents 17 elements that will shape this transformation of IT and is presented in short story form to help the reader quickly understand the key points of each element and to make the book easier to read and easier to reference. Ultimately people are the key to this exciting future and this theme is reinforced throughout the book—the remarkable power of humanity and technology together in a new and dynamic partnership that is grounded by a genuine passion for the customer.

WebSphere Engineering

WebSphere Engineering

A Practical Guide for WebSphere Support Managers and Senior Consultants

  • Author: Ying Ding
  • Publisher: Pearson Education
  • ISBN: 0137012446
  • Category: Computers
  • Page: 360
  • View: 7219
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The Practical, End-to-End Guide to WebSphere® Infrastructure Engineering and Technical Management Companies depend on the IBM® WebSphere platform to deliver mission-critical Web applications and services and to provide the foundation for Service Oriented Architecture (SOA). To gain maximum value from WebSphere technologies, organizations must implement comprehensive, integrated best practices for managing their WebSphere infrastructures. In this book, one of the most experienced enterprise WebSphere support managers introduces those best practices and explains exactly how to make the most of them. Drawing on his tremendous real-world expertise, Ying Ding shows how to maximize the WebSphere platform’s reliability, stability, scalability, and performance for large enterprise systems. You’ll find insightful discussions of each option and strategy for managing WebSphere, including practical guidance on making the right tradeoffs for your environment. Whether you’re a WebSphere administrator, developer, consultant, support manager, engineer, or architect, this book brings together the information you need to run your WebSphere infrastructure with maximum effectiveness and efficiency. Coverage includes Planning, hiring, training, funding, and building a world-class WebSphere engineering support organization Implementing tight standards and consistent, comprehensive processes for managing the entire WebSphere engineering life cycle Creating optimal testing environments, administering parallel testing pipelines, and managing testing workloads Empowering production support teams with knowledge, system privileges, and the right tools Managing production emergencies and critical situations: evaluating problem severity, mitigating customer experience, restoring service, performing post-problem resolution, and much more Maximizing the stability of large-scale interconnected WebSphere systems for composite applications Supporting WebSphere platforms that provide end-to-end SOA infrastructure

World Class Performance Through Total Quality

World Class Performance Through Total Quality

A practical guide to implementation

  • Author: Paul. Spenley
  • Publisher: Springer Science & Business Media
  • ISBN: 1461534844
  • Category: Juvenile Nonfiction
  • Page: 171
  • View: 3753
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TOTAL QUALITY MANAGEMENT (TQM) - A COMPETITIVE EDGE In the context of the European and Western manufacturing challenge being set by the 'Far Eastern Machine', it is of critical importance that manufacturing competitiveness is improved in Western companies. The ability to export successfully is becoming even more critical to the economic well-being of developed countries worldwide. The Japanese domination of the motor cycle and domestic consumer markets has had a significant impact on the balance of payments in Western Europe and the USA. All the signs are that Japanese companies are ready and able to enter other markets aggressively, through takeovers, acquisitions and off-shore manufacturing facilities. In Western Europe, the creation of the 'Single Market' in 1992 has provided major opportunities for companies to increase their market share. Unfortunately, many companies in the West have shown an inability to succeed even in their market when faced with tough, well-organized opposition, such as that from the Far East. There is very little time left for Western companies to catch up - the challenge is becoming more fiercely competitive daily. The time to improve competitive edge may be too late for many companies, as the European frontiers are dismantled and the Japanese companies continue to build off-shore plants in Europe. For example, it is a fact that companies are increasingly x PREFACE being forced to achieve world class manufacturing capability in order to compete and, in many cases, survive.

The Practical Guide to Primary Classroom Management

The Practical Guide to Primary Classroom Management

  • Author: Rob Barnes
  • Publisher: SAGE
  • ISBN: 1446238458
  • Category: Education
  • Page: 144
  • View: 7713
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`Readers of this book will want to finish it and put the techniques into practice as soon as they can!' - Youth in Mind `Seems excellent - I know I would want to use this book' - Helen Bilton, Reading University `Very relevant and appropriate for all trainees and the content would provide support for the area that the trainees are most concerned with' - Jane Warwick, University of Cambridge Classroom management is an area of genuine concern to students and NQTs. As there is only basic coverage of classroom management issues on initial training courses, new teachers often find it difficult to cope in busy classroom situations. This easy-to-read book helps you to select the right strategies for your classroom. The practical advice and points for reflection help you to think about why some strategies work and why others do not, and to decide which ones will work for you. Chapters include advice on: o behaviour management o organizing your classroom o routines, scripts and 'teacher-talk' o positive prevention through class rules and targets o praise, rewards and sanctions o teacher 'presence' o coping with difficult students.

Frag immer erst: warum

Frag immer erst: warum

Wie Top-Firmen und Führungskräfte zum Erfolg inspirieren

  • Author: Simon Sinek
  • Publisher: Redline Wirtschaft
  • ISBN: 3864146518
  • Category: Business & Economics
  • Page: 224
  • View: 1266
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Am Beginn einer jeden Erfolgsgeschichte steht eine einfache Frage: Warum? Warum sind manche Organisationen profitabler als andere? Warum werden einige Führungskräfte von ihren Mitarbeitern mehr geschätzt und andere weniger? Warum sind manche Menschen in der Lage, immer und immer wieder erfolgreich zu sein? In seinem Bestseller, der nun zum ersten Mal in deutscher Sprache erscheint, zeigt Simon Sinek, dass erfolgreiche Persönlichkeiten wie Martin Luther King Jr. oder Steve Jobs alle nach demselben, natürlichen Muster dachten, handelten und kommunizierten. Am Anfang ihres Wirkens stand immer die Frage nach dem Warum. Mit diesem Ansatz schafften sie es, bedeutende Dinge zu vollbringen und darüber hinaus ihre Mitstreiter zu inspirieren. Sich an diesen Vorbildern orientierend, gibt Sinek in seinem Ratgeber nun Führungskräften, Unternehmen, aber auch Privatpersonen einen Leitfaden an die Hand, der zum endgültigen Erfolg verhilft. Dabei erklärt er das so erfolgreiche Muster, welches dem goldenen Schnitt ähnlich ist, und auf den drei elementaren Fragen basiert: Warum? Wie? Was? Dadurch eröffnen sich dem Leser völlig neue Möglichkeiten und er wird lernen, dass die Motivierung von Mitarbeitern viel zielführender ist als ihre Manipulation! Und dies geht ganz einfach: einfach »Warum?« fragen.

Security Operations Center Guidebook

Security Operations Center Guidebook

A Practical Guide for a Successful SOC

  • Author: Gregory Jarpey,Scott McCoy
  • Publisher: Butterworth-Heinemann
  • ISBN: 0128036826
  • Category: Business & Economics
  • Page: 206
  • View: 9423
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Security Operations Center Guidebook: A Practical Guide for a Successful SOC provides everything security professionals need to create and operate a world-class Security Operations Center. It starts by helping professionals build a successful business case using financial, operational, and regulatory requirements to support the creation and operation of an SOC. It then delves into the policies and procedures necessary to run an effective SOC and explains how to gather the necessary metrics to persuade upper management that a company’s SOC is providing value. This comprehensive text also covers more advanced topics, such as the most common Underwriter Laboratory (UL) listings that can be acquired, how and why they can help a company, and what additional activities and services an SOC can provide to maximize value to a company. Helps security professionals build a successful business case for a Security Operations Center, including information on the necessary financial, operational, and regulatory requirements Includes the required procedures, policies, and metrics to consider Addresses the often opposing objectives between the security department and the rest of the business with regard to security investments Features objectives, case studies, checklists, and samples where applicable

Ich bin o.k. - Du bist o.k.

Ich bin o.k. - Du bist o.k.

Wie wir uns selbst besser verstehen und unsere Einstellung zu anderen verändern können - Eine Einführung in die Transaktionsanalyse

  • Author: Thomas A. Harris
  • Publisher: Rowohlt Verlag GmbH
  • ISBN: 3644012210
  • Category: Self-Help
  • Page: 288
  • View: 9942
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Thomas A. Harris hat zusammen mit Eric Berne («Spiele der Erwachsenen») die Transaktionsanalyse wissenschaftlich begründet und praktisch erprobt. Das vorliegende Buch ist die Summe seiner zehnjährigen Arbeit mit Einzelnen und Gruppen. Harris erklärt an anschaulichen Beispielen aus dem Alltagsleben die vier Grundeinstellungen, die das Verhalten aller Menschen bestimmen. Er wendet sein System an auf Probleme in der Ehe und bei der Kindererziehung, auf psychische und geistige Störungen, auf Aggression und Gewalt, auf die Generationenkonflikte, auf Vorurteile gegenüber Minderheiten, auf Fragen der Kreativität, Schwierigkeiten in der Pubertätszeit, ethische und religiöse Überzeugungen und internationale Spannungen.

Drive

Drive

Was Sie wirklich motiviert

  • Author: Daniel H. Pink
  • Publisher: Ecowin
  • ISBN: 3711050786
  • Category: Political Science
  • Page: 284
  • View: 7753
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Sind wir nicht alle davon überzeugt, dass wir am besten mit äußeren Anreizen wie Geld und Prestige oder durch "Zuckerbrot und Peitsche" zu motivieren sind? "Alles falsch", sagt Daniel H. Pink in seinem provokanten und zukunftsweisenden Buch. Das Geheimnis unseres persönlichen Erfolges ist das zutiefst menschliche Bedürfnis, unser Leben selbst zu bestimmen, zu lernen, Neues zu erschaffen und damit unsere Lebensqualität und unsere Welt zu verbessern. Daniel H. Pink enthüllt die Widersprüche zwischen dem, was die Wissenschaft weiß, und dem, was die Wirtschaft tut – und wie genau dies jeden Aspekt unseres Lebens beeinflusst. Er demonstriert, dass das Prinzip von Bestrafung und Belohnung exakt der falsche Weg ist, um Menschen für die Herausforderungen von Heute zu motivieren, egal ob in Beruf oder Privatleben. In "Drive" untersucht er die drei Elemente der wirklichen Motivation – Selbstbestimmung, Perfektionierung und Sinnerfüllung – und bietet kluge sowie überraschende Techniken an, um diese in die Tat umzusetzen. Daniel H. Pink stellt uns Menschen vor, die diese neuen Ansätze zur Motivation bereits erfolgreich in ihr Leben integriert haben und uns damit entschlossen einen außergewöhnlichen Weg in die Zukunft zeigen.