Search results for: best-practice-research

Customer Service Delivery

Author : Lawrence Fogli
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Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.

Research in Nursing Midwifery and Allied Health Evidence for Best Practice

Author : Marilyn Richardson-Tench
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Research in Nursing, Midwifery and Allied Health provides students with the theory to understanding research frameworks in nursing and allied health. Using practical examples, this text applies the theory to practice in a number of updated cases that reflect students across the nursing, midwifery and allied health areas. The research framework introduced in the book has three different intersecting purposes: (i) to show students how to critically appraise existing research (ii) to show students how the results of research can be used in clinical practice to inform patient care (iii) to conduct their own research. The sixth edition includes more content than ever before linking research to evidence-based practice, helpfully sign posted throughout the text in new evidence-based practice boxes. Research in Nursing, Midwifery and Allied Health supports instructors as they guide new nursing researchers through the entire research process in a practical and easy to read step-by-step guide. The new four-colour design will be a welcome addition to Cengage’s suite of Nursing texts, as well as new CourseMate Express website and Search Me! Nursing, giving students unique access to current journals and news articles specific to nursing and health research.

Safeguarding Good Scientific Practice

Author : Deutsche Forschungsgemeinschaft
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How To Be An Effective Supervisor Best Practice In Research Student Supervision

Author : Eley, Adrian
File Size : 66.90 MB
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This is a practical guide aimed at supervisors of research students. It is written in a lively case study style and is designed to appeal to supervisors who need a quick fix, and who have neither the time nor the inclination to read a more detailed, in depth book on the subject such as Supervising the Doctorate. There is a growing need for such a volume as the QAA postgraduate code of practice in the UK indicates that all new doctoral supervisors must be trained appropriately. This book will be very suitable for such training courses. The authors both come from a medical background so the book is likely to be particularly well recieved within scientfic and medical departments.

Research in Nursing

Author : Beverley Joan Taylor
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Research in Nursing: Evidence for Best Practice is written by experienced nurse-researchers to provide total coverage of the research process from conception and planning to design and application. The publication includes both quantitative and qualitative methodologies, and practical examples of nursing research projects gathered from a wide array of international projects reported in peer-reviewed professional journals. The text incorporates a focus on nurses and nursing, addressing the need for them to engage in evidence-based practice. With the Search me! nursing research database included this is the most current and up-to-date nursing research resource on the market. Research in Nursing supports instructors as they guide new researchers through the entire research process in a practical and easy to read step-by-step guide.

Contextualization of Project Management Practice and Best Practice

Author : Claude Besner
File Size : 77.95 MB
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Contextualization of Project Management Practice and Best Practice contributes to a better understanding of project management practice by investigating the use and usefulness of project management practices, tools, and techniques. The study examines practice variations among organizational, project management, and project contexts and performance. The use of project management practices, tools, and techniques is seen here as an indicator of the realities of practice. A clear understanding of the state of professional practice is particularly important to future development in the field of project management. Directly observing what project practitioners do and how they put into action their knowledge and competencies is a means to understand their practice.

Educational Research and Evidence Based Practice

Author : Professor Martyn Hammersley
File Size : 80.66 MB
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Combining classic articles that have been key markers in recent debates with some new material, this book addresses the problems involved in educational research and the issues surrounding its contribution to policymaking and practice. The authors examine the diverse approaches within qualitative research and address some of the key areas which have attracted criticism. They consider what role research should play and examine the case for randomised controlled trials and for action research. The book is suitable for any undergraduate or postgraduate student concerned with educational research methodology, as well as those focusing on educational policy and practice, and students doing PhDs and EdDs.

Practitioner s Guide to Using Research for Evidence Based Practice

Author : Allen Rubin
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Written by a top scholar in the field, Practitioner's Guide to Using Research for Evidence-Based Practice gives essential and practical guidance on how to integrate research appraisal into evidence-based practice endeavors to ensure the best client care. This reader-friendly book presents you with the knowledge you need about various research designs and methods so that when engaging in the evidence-based practice (EBP) process, you can determine which interventions, programs, policies, and assessment tools are supported by the best evidence.

Introducing Research and Evidence Based Practice for Nursing and Healthcare Professionals

Author : Jeremy Jolley
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Research can seem difficult to get to grips with. However, at the heart of this new edition is the view that research is essentially a simple activity, the principles of which can be readily understood by students new to the subject. Each chapter guides the reader to uncover the ‘mysteries’ of research, exposing each aspect in turn, while demonstrating how research in healthcare is a practical activity, orientated directly to patient care. Fully updated to refer to the latest sources and studies, the third edition includes:  a new chapter on systematic literature views;  a new chapter on research ethics;  a completely revised chapter on evidence-based practice which now focuses more tightly on the implementation of research and other forms of evidence. This book is designed for all students of nursing and allied health professions at any level but who find themselves studying research for the first time. Research is illustrated through examples of activities familiar to students from their daily lives, which help build confidence in undertaking research and evidence-based practice.

Educational Psychology History Practice Research and the Future

Author : Jennifer L. Martin
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A comprehensive introduction to educational psychology, this volume is inclusive of all of the essentials—covering history, profiles, theories, applications, research, case studies, current events, issues, controversies, and more. • Presents case studies that survey current social justice and educational equity issues • Includes a historical timeline that allows readers to understand how issues have developed over time • Offers a glossary of key terms that provides context for deeper understanding • Provides a resource list so readers can investigate issues on their own • Features a bibliography of citable resources that serves as a foundation for further research

Comprehension Instruction Third Edition

Author : Sheri R. Parris
File Size : 82.91 MB
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All key issues of research and practice in comprehension instruction are addressed in this highly regarded professional resource and course text. Leading scholars examine the processes that enable students to make meaning from what they read--and how this knowledge can be applied to improve teaching at all grade levels. Best practices for meeting the needs of diverse elementary and secondary students are identified. Essential topics include strategies for comprehending different types of texts, the impact of the Common Core State Standards (CCSS), cutting-edge assessment approaches, and the growing importance of digital genres and multimodal literacies. User-friendly features include end-of-chapter discussion questions. New to This Edition *Incorporates the latest research and instructional practices. *Chapters on the CCSS, critical theory, culturally responsive instruction, and response to intervention. *Chapters on teaching fiction and informational texts in the secondary grades. *Expanded coverage of multimodal literacy learning. *Timely topics such as text complexity, close reading, digital literacies, and neuroscience are discussed in multiple chapters.

ERS Focus on Homework

Author :
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The Routledge Handbook of Social Work Practice Research

Author : Lynette Joubert
File Size : 49.73 MB
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The Routledge Handbook of Social Work Practice Research is the first international handbook to focus on practice research for social work. Bringing together leading scholars in the field from Europe, the USA and the Asia Pacific region, it provides an up-to-the minute overview of the latest thinking in practice research whilst also providing practical advice on how to undertake practice research in the field. It is divided into five sections: State of the art Methodologies Pedagogies Applications Expanding the frontiers The range of topics discussed will enhance student development as well as increase the capacity of practitioners to conduct research; develop coordinating and leadership roles; and liaise with multiple stakeholders who will strengthen the context base for practice research. As such, this handbook will be essential reading for all social work students, practitioners and academics as well as those working in other health and social care settings.

Practice Research in the Human Services

Author : Michael J. Austin
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"The evolution of practice research can be viewed as a 21st century development. As it will be defined and illustrated in this volume, it has been influenced by multiple forces. One of these forces is represented by the wave of interest in evidence-based practice that prioritizes the use of rigorous scientific methods in the form of random control trials (RCT) in order to determine service effectiveness. In particular, the central role played by the concept of "fidelity" to the procedures required to guarantee outcomes similar to those demonstrated in multiple RCT studies has generated concerns among researchers and human service practitioners attempting to take into account the diverse needs of service users and the diverse capacities of service providers. These developments have generated renewed interest in qualitative methods and what Flyvbjerg (2001) calls "the science of the concrete" that is defined in the first chapter. We view practice research as a form of evidence-informed practice that involves a wide array of research designs and methods, in contrast to the narrower emphasis on experimental designs that characterizes evidence-based practice"--

Best Practice Research Program Policy Research Paper

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Best Practice Research

Author :
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Methodologies for Practice Research

Author : Carol Costley
File Size : 82.5 MB
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Sharp and focused, this book provides the need-to-know information on how to design and implement a good, high-quality research project.

Handbook of Qualitative Health Research for Evidence Based Practice

Author : Karin Olson
File Size : 79.83 MB
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This progressive reference redefines qualitative research as a crucial component of evidence-based practice and assesses its current and future impact on healthcare. Its introductory section explains the value of sociocultural context in case conceptualization, and ways this evidence can be integrated with quantitative findings to inform and transform practice. The bulk of the book's chapters review qualitative research in diverse areas, including pain, trauma, heart disease, COPD, and disabling conditions, and examine ways of effectively evaluating and applying qualitative data. This seismic shift in perception moves the healing professions away from traditional one-size-fits-all thinking and toward responsive, patient-centered care. Among the topics in the Handbook: ·Examining qualitative alternatives to categorical representation. ·The World Health Organization model of health: what evidence is needed? ·Qualitative research in mental health and mental illness. ·Qualitative evidence in pediatrics. ·The contribution of qualitative research to medication adherence. ·Qualitative evidence in health policy analysis. The Handbook of Qualitative Health Research for Evidence-Based Practice offers health and clinical psychologists, rehabilitation specialists, occupational and physical therapists, nurses, family physicians and other primary care providers new ways for understanding patients' health-related experiences and opens up new ways for developing interventions intended to improve health outcomes.

Best Practices from WisDOT Mega and ARRA Projects

Author : Gary Whited
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Since 2004 WisDOT has developed a number of new techniques, methods, processes and procedures for management of two new types of transportation projects: "Mega projects" and projects funded through the American Recovery and Reinvestment Act of 2009 (ARRA). However, there has not been a comprehensive evaluation of the processes used to determine their effectiveness and whether they have provided sufficient benefit to be more widely implemented as a department best practice. This research project identifies procedures, standards, and programs used in these projects and evaluated their effectiveness to determine if they have benefits for future use and how they could be adopted by the department. The results will help WisDOT best decide where and when to apply the new techniques and processes developed so as to optimize available resources on future projects.

Music Therapy Research and Evidence Based Practice

Author : Olivia Swedberg Yinger
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Get a quick, expert overview of the clinical and evidence-based use of music interventions in health care. This practical resource compiled by Dr. Olivia Swedberg Yinger provides a concise, useful overview of the profession of music therapy, including a description of each of the research-support practices that occur in the settings where music therapists most commonly work. Features a wealth of information on music therapy and its relevance in education settings, mental health treatment, medical treatment and rehabilitation, hospice and palliative care, gerontology, and wellness. Includes a chapter on current trends and future directions in music therapy Consolidates today’s available information and guidance in this timely area into one convenient resource.