Search results for: the-basics-of-benchmarking-second-edition

The Basics of Benchmarking Second Edition

Author : Robert Damelio
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"This second edition of a bestseller supplies provides selected tools to help strengthen critical skills and accomplish key steps throughout the benchmarking process. The first part of provides a guide to the language of benchmarking and answers commonly asked questions. The second part walks readers through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process."--Provided by publisher.

The Basics of Project Evaluation and Lessons Learned Second Edition

Author : Willis H. Thomas
File Size : 27.70 MB
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For some organizations, Lessons Learned (LL) is an informal process of discussing and recording project experiences during the closure phase. For others, LL is a formal process that occurs at the end of each phase of a project. Regardless of when they are performed, if you are a project team member, chances are you will soon be required to present an evaluation of your project using Lessons Learned. Presenting new information that updates the award-winning first edition, The Basics of Project Evaluation and Lessons Learned, Second Edition supplies practical guidance on conducting project Lessons Learned. The first edition won the Project Management Institute's (PMI®) David I. Cleland Project Management Literature Award. Following in the footsteps of its popular predecessor, this second edition provides an easy-to-follow, systematic approach to conducting Lessons Learned on a project. Updated to align with the PMBOK® Guide, Fifth Edition Includes three new chapters—PRINCE2®, Agile Retrospectives, and Knowledge Transfer— in response to information requests from readers of the first edition from around the world Enhanced with valuable new resources in the Project Evaluation Resource Kit (PERK) found on the free CD included in the back of the book, including a fully functional MS Access Lessons Learned Database The research in this book is based on four years of doctoral dissertation research and is supported by renowned experts in the field of evaluation. The concepts covered are applicable to all types of organizations that implement projects and need to conduct Lessons Learned. Providing tools and techniques for active engagement, the text is founded on the principles of conducting project evaluations as recommended by the Project Management Institute (PMI), the world’s leading not-for-profit membership association for the project management profession, and PRINCE2® (Project in Controlled Environments version 2), a major governing body of project management. Simplifying and formalizing the methodology of conducting LL in projects, the contents of this book will help organizations, large and small, more effectively implement processes and systems to support effective LL. The text is supported by a Project Evaluation Resource Kit (PERK), which is found in CD format at the back of the book.

STRATEGIC MARKETING MAKING DECISIONS FOR STRATEGIC ADVANTAGE SECOND EDITION

Author : Sahaf, Musadiq A.
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This systematically organized text, now in its second edition, gives an in-depth analysis of the multidimensional aspects of strategic marketing. Comprising a harmonious blend of theoretical aspects and real-world applications, the book presents the framework that governs a firm's strategic decisions in the area of marketing. Divided into five parts, the text attempts to provide an explanation and critical analysis of the core concepts that have driven the growth and development of the subject for decades. At the same time, emerging concepts that would shape the scope of the subject have also been highlighted. The book is specifically written for the students who pursue academic and professional programmes in marketing, management and business studies. KEY FEATURES • Provides case studies in the context of Indian business at the end of each chapter to reinforce the understanding of the theory. • Comprises glossary of terms in addition to chapter-end summary, exercises and references. • Emphasizes self-study approach by explaining complex issues in a simple and student-friendly manner. NEW TO THE SECOND EDITION • Entirely revamped and updated to make the book an effective teaching and learning resource. • New chapters on ‘Service Marketing Strategies’, ‘Global Marketing Strategies’ and ‘Internal Marketing: A Tool for Implementation’. • Inclusion of several new sections throughout the text as per the latest development in the field. TARGET AUDIENCE • Marketing MBA • (Specialisation–Marketing)

Power Distribution Planning Reference Book Second Edition

Author : H. Lee Willis
File Size : 60.81 MB
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Providing more than twice the content of the original edition, this new edition is the premier source on the selection, development, and provision of safe, high-quality, and cost-effective electric utility distribution systems, and it promises vast improvements in system reliability and layout by spanning every aspect of system planning including load forecasting, scheduling, performance, and economics. Responding to the evolving needs of electric utilities, Power Distribution Planning Reference Book presents an abundance of real-world examples, procedural and managerial issues, and engineering and analytical methodologies that are crucial to efficient and enhanced system performance.

Academic Librarianship Second Edition

Author : G. Edward Evans
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Ideal for practitioners looking to advance their careers and for use in LIS programs, this "comprehensive overview" (Journal of Access Services) has been thoroughly revised and updated to provide a timely exploration of the characteristics of academic librarianship and its place in the ever-changing environment of higher education. Evans and new coauthor Greenwell guide readers towards understanding what is required to have a successful career in academic librarianship, explaining why academic libraries are distinct from other types of libraries and lending practical insight into their unique political and operational characteristics. The text offers comprehensive coverage of such key issues as teaching faculty roles and the status of the academic librarian;governance and the growing tension on some campuses between faculty and administration;curriculum, with a discussion of the balance between general education requirements and applied courses;the student body;collections, data management, digitization, and metadata;scholarly communication, plus alternative models such as open educational resources (OERs);providing quality service, and the role of user experience (UX) in assessment;ACRL's Information Literacy Framework;funding, including how and where to find detailed higher education expenditure data;classrooms, common learning spaces, and other facilities;staffing and professional development;technology and IT support;career development, with advice on preparing a vita and undergoing a successful interview; andthe future of academic librarianship. This updated edition enables readers to understand how academic libraries deliver information, offer services, and provide learning spaces in new ways to better meet the needs of today's students, faculty, and other communities of academic library users.

Benchmark

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File Size : 61.68 MB
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Essentials of Computer Architecture Second Edition

Author : Douglas Comer
File Size : 89.61 MB
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This easy to read textbook provides an introduction to computer architecture, while focusing on the essential aspects of hardware that programmers need to know. The topics are explained from a programmer’s point of view, and the text emphasizes consequences for programmers. Divided in five parts, the book covers the basics of digital logic, gates, and data paths, as well as the three primary aspects of architecture: processors, memories, and I/O systems. The book also covers advanced topics of parallelism, pipelining, power and energy, and performance. A hands-on lab is also included. The second edition contains three new chapters as well as changes and updates throughout.

Fundamentals of Composites Manufacturing Second Edition

Author : A. Brent Strong
File Size : 32.80 MB
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Describes advances, key information, case studies, and examples that can broaden your knowledge of composites materials and manufacturing methods. This text deals with composites manufacturing methods, providing tips for getting the best results that weigh the required material properties against cost and production efficiency. An Instructor's Guide is also available.

Business Process Modeling Simulation and Design Second Edition

Author : Manuel Laguna
File Size : 41.18 MB
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Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently. New to the Second Edition Three completely revised chapters that incorporate ExtendSim 8 An introduction to simulation A chapter on business process analytics Developed from the authors’ many years of teaching process design and simulation courses, the text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It covers a wide range of approaches, including discrete event simulation, graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, and data mining. Unlike other operations management books, this one emphasizes user-friendly simulation software as well as business processes, rather than only manufacturing processes or general operations management problems. Taking an analytical modeling approach to process design, this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors.

The Greenwood Dictionary of Education 2nd Edition

Author : John W. Collins
File Size : 50.2 MB
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This book defines over 3,000 terms from the field of education to assist those charged with teaching students to become global citizens in a rapidly changing, technological society. • 3,050 A–Z entries, including over 400 new and revised definitions • 128 contributors from a variety of specialized areas related to education • Three tables and graphs to illustrate specific aspects of mathematics and evaluation in education • An introduction on education terminology by editors John W. Collins and Nancy Patricia O'Brien, distinguished librarians in the study of education • Author attributions for each definition • An extensive, updated bibliography of sources that identify and explain terms used within education

Economics Of The Middle East And North Africa Mena The Second Edition

Author : Pelzman Joseph
File Size : 34.27 MB
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The Middle East and North Africa (MENA) is a large, complex, and diverse region, which faces a wide range of economic issues. The MENA group includes Algeria, Bahrain, Cyprus, Djibouti, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Syria, Tunisia, Turkey, United Arab Emirates, and Yemen.The purpose of this book is not to provide a country-by-country study, but rather to deal with general economic themes found in Arab MENA and Israel, such as problems associated with growth and structural change; the role of State-intervention in country-specific local markets; labor market imperfections driven by gender bias; technology gaps and endogenous growth; capital market development in a restricted financial model based on religious constraints; savings and investment behaviour in a model of state subsidization and intervention designed to control local development; and the role of the state in constraining private sector activity. Data sources used in this second edition include country-specific data, the World Bank, the United Nations, the International Monetary Fund and the Organisation for Economic Co-operation and Development.The new material in this second edition includes a discussion of the impending and inevitable leadership changes which will occur throughout Arab MENA over the next decades. The evidence to support this evaluation is based on the current lack of transparent markets; the lack of inclusive macro policies, the impact of distortionary micro economic policies across all sectors; and the impact of anti-globalization and xenophobia on innovation. Old chapters are revised with updated data, a discussion of the role of the 'State' and 'Oligarchies' in the economies of most of the MENA countries, an in-depth exploration of the investment in human capital and growth and an identification of the most important binding constraints to economic development in Arab MENA and Israel.This book serves as both a textbook and a summary of the very large literature on MENA. It examines the economic realities of the region and compares them across the MENA economies. It should be stressed that this book is not about the latest political debate on who did what to whom in the Middle East or in North Africa. The focus is on economics, not political economics.

Compliance for Coding Billing Reimbursement 2nd Edition

Author : Duane C. Abbey
File Size : 49.15 MB
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While the vast majority of providers never intend to commit fraud or file false claims, complex procedures, changing regulations, and evolving technology make it nearly impossible to avoid billing errors. For example, if you play by HIPAA’s rules, a physician is a provider; however, Medicare requires that the same physician must be referred to as a supplier. Even more troubling is the need to alter claims to meet specific requirements that may conflict with national standards. Far from being a benign issue, differing guidelines can lead to false claims with financial and even criminal implications. Compliance for Coding, Billing & Reimbursement, Second Edition: A Systematic Approach to Developing a Comprehensive Program provides an organized way to deal with the complex coding, billing, and reimbursement (CBR) processes that seem to force providers to choose between being paid and being compliant. Fully revised to account for recent changes and evolving terminology, this unique and accessible resource covers statutorily based programs and contract-based relationships, as well as ways to efficiently handle those situations that do not involve formal relationships. Based on 25 years of direct client consultation and drawing on teaching techniques developed in highly successful workshops, Duane Abbey offers a logical approach to CBR compliance. Designed to facilitate efficient reimbursements that don’t run afoul of laws and regulations, this resource – Addresses the seven key elements promulgated by the OIG for any compliance program Discusses numerous types of compliance issues for all type of healthcare providers Offers access to online resources that provide continually updated information Cuts through the morass of terminology and acronyms with a comprehensive glossary Includes a CD-ROM packed with regulations and information In addition to offering salient information illustrated by case studies, Dr, Abbey provides healthcare providers and administrators, as well as consultants and attorneys, with the mindset and attitude required to meet this very real challenge with savvy, humor, and perseverance.

Rapid Visual Screening of Buildings for Potential Seismic Hazards Supporting Documentation

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The Rapid Visual Screening (RVS) handbook can be used by trained personnel to identify, inventory, and screen buildings that are potentially seismically vulnerable. The RVS procedure comprises a method and several forms that help users to quickly identify, inventory, and score buildings according to their risk of collapse if hit by major earthquakes. The RVS handbook describes how to identify the structural type and key weakness characteristics, how to complete the screening forms, and how to manage a successful RVS program.

Statistical Computing with R Second Edition

Author : Maria L. Rizzo
File Size : 53.12 MB
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Computational statistics and statistical computing are two areas that employ computational, graphical, and numerical approaches to solve statistical problems, making the versatile R language an ideal computing environment for these fields. This second edition continues to encompass the traditional core material of computational statistics, with an

Project Management Theory and Practice Second Edition

Author : Gary L. Richardson
File Size : 33.42 MB
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Updated to reflect the Project Management Institute’s (PMI’s) Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition, the new edition of this bestselling textbook continues to provide a practical and up-to-date overview of project management theory. Project Management Theory and Practice, Second Edition explains project management theory using language that is easy to understand. The book integrates the organizational environment that surrounds a project to supply the well-rounded knowledge of theories, organizational issues, and human behavior needed to manage real-world projects effectively. This edition includes a new chapter on Stakeholder Management, which is a new knowledge area covered in the new PMBOK® Guide. It also provides updated references and a new streamlined organization of chapters. There are several project-related model frameworks sponsored by PMI®, and many of these are covered in this text. Specifically, the book details: Work breakdown structures (WBS) Earned value management (EVM) Enterprise project management (EPMO) Portfolio management (PPM) Professional responsibility and ethics For many of the major sections, the PMI Global Accreditation curriculum learning objectives have been adapted with permission of PMI and used to guide the content. Filled with end-of-chapter questions, scheduling and budgeting problems, and scoping projects, this text is ideal for classroom use and essential reading for anyone seeking project management certification. The book also includes sample empirically oriented worksheets that demonstrate various management decision and analysis-oriented tools.

Encyclopedia of Information Science and Technology Second Edition

Author : Khosrow-Pour, Mehdi
File Size : 71.80 MB
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"This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.

The CRC Handbook of Mechanical Engineering Second Edition

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During the past 20 years, the field of mechanical engineering has undergone enormous changes. These changes have been driven by many factors, including: the development of computer technology worldwide competition in industry improvements in the flow of information satellite communication real time monitoring increased energy efficiency robotics automatic control increased sensitivity to environmental impacts of human activities advances in design and manufacturing methods These developments have put more stress on mechanical engineering education, making it increasingly difficult to cover all the topics that a professional engineer will need in his or her career. As a result of these developments, there has been a growing need for a handbook that can serve the professional community by providing relevant background and current information in the field of mechanical engineering. The CRC Handbook of Mechanical Engineering serves the needs of the professional engineer as a resource of information into the next century.

Marketing The Basics second Edition

Author : Karl Moore
File Size : 70.58 MB
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‘...a punchy, stripped-down version of what marketing is all about.’ – The Times Higher Education Supplement If you have a product you’re looking to market, or you’re seeking to learn more about the potential of online marketing, Marketing: The Basics tells you everything you need to know about the techniques marketers use to push their product to the ‘tipping point’. The essentials of e-commerce are explored and explained, along side more traditional marketing approaches in this revised and updated new edition. This book: Explains the fundamentals of marketing and useful concepts such as the Long Tail Includes an international range of topical case studies, such as Obama’s presidential campaign, Facebook, and Google Also includes a glossary of terms, guides to further reading and critical questions to assist further thinking and study This lively and user-friendly introduction is perfect for professionals seeking to learn more about subject, and recommended for sixth-form, first-year undergraduate and MBA students.

Performance Basics 2nd Edition

Author : Joe Willmore
File Size : 53.27 MB
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Understanding performance improvement is imperative. Have you noticed the trend toward performance in your profession? It’s happening around the world. With organizations placing greater emphasis on results and accountability, having knowledge of performance is critical. In the revised second edition of Performance Basics learning strategist Joe Willmore guides you through human performance improvement—or HPI—and delves into major changes in performance analysis. See the Performance DNA process you know from ATD’s Human Performance Improvement program at work and discover why focusing on performance improvement is so important to organizational success. How do I conduct a front-end analysis? When should I focus on accomplishments? What is the importance of root cause analysis? And when do I administer formative, summative, and ROI analyses? If you’re grappling with any of these questions, you’ll find answers and step-by-step guidance inside. Get the results you need to generate organizational improvement and ensure you’re ready for your foray into performance consulting. You’ll find this book to be a useful tool. About the Series ATD’s Training Basics series offers techniques, examples, and exercises that help you perfect your skills and apply them on the job. Every title is designed to be a quick, concise crash course on a crucial training topic and features instruction for practical day-to-day application

Foundations of Clinical Nurse Specialist Practice Second Edition

Author : Janet S. Fulton
File Size : 35.31 MB
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Now in its second edition, this highly acclaimed text remains the only cohesive, comprehensive textbook and professional reference for CNS education and practice. Supported by theory, research, and current literature, the text focuses on CNS roles and scope of practice, expanding opportunities in primary and home care settings, and on outcomes of CNS practice across the care continuum. This second edition reflects two emerging trends affecting CNS practice: an increased focus on transitional care (continuity across the care setting continuum) and new Centers for Medicare Services reimbursement rules related to pressure ulcers, fall and infection prevention, and pain management. Additionally, the second edition places increased emphasis on CNS practice outcomes and newly emerging roles in chronic illness management in primary and home care settings.