Search results for: the-employee-experience

The Employee Experience

Author : Tracy Maylett
File Size : 61.78 MB
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Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

The Employee Experience

Author : Jane McLeod
File Size : 49.20 MB
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The Employee Experience: A Capstone Guide to Peak Performance is a book about people--celebrating people, appreciating people, letting them be heard, engaging them in meaningful ways, and leading them to greatness.A superior employee experience is the driving force behind a thriving organization. It starts with effective leadership--putting customers second and your employees first.In our work over the past decade, we've uncovered a collection of solutions that have been used over and over to achieve positive results. This book, which is as enjoyable to read as it is informative, is a means to get these solutions in your hands. Whether you are leading an organization-wide transformation, a new leader just starting out, or maybe just looking for a few tips to elevate your leadership, your team, or your results--this book is filled with real stories and real solutions that can help.

The Employee Experience Advantage

Author : Jacob Morgan
File Size : 37.2 MB
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Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.

The Employee Experience

Author : Tracy Maylett
File Size : 70.22 MB
Format : PDF, Mobi
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Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

Microlearning to Boost the Employee Experience

Author : Elise Greene Margol
File Size : 23.70 MB
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When employees gain new knowledge, they can become more empowered and engaged in their work. But the knowledge needs to be relevant and useful. Microlearning—training delivered in short bursts—can provide the just-in-time learning employees need. “Microlearning to Boost the Employee Experience” explains how to build a microlearning library to promote effective workplace training. Author Elise Greene Margol shares why microlearning is valuable and provide tips for creating suitable content for a microlibrary. In this TD at Work issue, you will find: · examples of successful microlearning initiatives · steps for building a microlearning program · suggested learning assets for a microlibrary · instructional design tips · a tool for assessing whether microlearning is the right choice.

Employee Experience

Author : Ben Whitter
File Size : 54.34 MB
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For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.

Employee experience

Author : Rosario Sica
File Size : 30.11 MB
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Employee Experience Complete Self Assessment Guide

Author : Gerardus Blokdyk
File Size : 47.4 MB
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Where do ideas that reach policy makers and planners as proposals for Employee Experience strengthening and reform actually originate? What are the disruptive Employee Experience technologies that enable our organization to radically change our business processes? What prevents me from making the changes I know will make me a more effective Employee Experience leader? What role does communication play in the success or failure of a Employee Experience project? What are the business objectives to be achieved with Employee Experience? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Employee Experience investments work better. This Employee Experience All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Employee Experience Self-Assessment. Featuring 725 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Employee Experience improvements can be made. In using the questions you will be better able to: - diagnose Employee Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Employee Experience and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Employee Experience Scorecard, you will develop a clear picture of which Employee Experience areas need attention. Your purchase includes access details to the Employee Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Employee Experience by Design

Author : Emma Bridger
File Size : 33.49 MB
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In a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage? Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel.

Employee Experience Management

Author : Elena Sophie Rittstieg
File Size : 47.67 MB
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Talk the Walk Designing a Clear Path to a World Class Employee Experience

Author : Dana Wright-Wasson
File Size : 29.78 MB
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With expanding to-do lists, shrinking resources, and meaningless mission statements, it can be a struggle to keep employees excited about their job and workplace. Creative approaches to engagement, such as adding nap pods and implementing engagement surveys, are part of the story but alone don't solve the problem. Building an engaged workforce requires a purpose-driven leader who can help employees rise to their individual and collective potential, bringing their very best selves to the task. Leaders who listen to the needs of employees and encourage them to design better ways of working help build a culture that retains and attracts top talent. Dana Wright-Wasson, President of Take Action Inc. and renowned speaker, shares the components necessary for leaders to design an exceptional employee experience. Using design thinking, studies, and stories from more than twenty years of facilitating employee engagement within teams and organizations, Dana will show you how to develop your leadership strengths, recognize good ideas, and give voice to your teams. She also uses examples from admired global corporations that are creating real impact, including Zappos, Google, Netflix, and Mars, Incorporated. Written with wit and wisdom, Talk the Walk is every leader's guide to creating a culture that inspires employees to show up with passion, solve hard problems, and make the company better--together.

The CMO of People

Author : Peter Navin
File Size : 75.90 MB
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Instead of thinking of Human Resources as a kind of upgraded personnel department it can be thought of as an analogue to marketing. Just as the Chief Marketing Officer curates an experience to get the best lifetime value from customers, the head of HR can curate an experience to get the best lifetime value from employees. This book explores this new model and titles its leader as "The CMO of People." This new title encapsulates a business focused people function that has learned from the proven tools of the marketing function. The CMO of People creates a predictable and immersive employee experience that drives productivity and performance. In this pathbreaking book, Peter Navin and David Creelman discuss How to create a predictable and immersive end-to-end experience for employees How a CMO of People can overcome barriers and drive performance Why we need to structure the HR department differently How to find unconventional people to staff this unconventional model For a review of the book on the HR Bartender blog click here: https://www.hrbartender.com/2019/career-development/human-resources-future-skills/

The Amazement Revolution

Author : Shep Hyken
File Size : 23.17 MB
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A guide to the principle of customer amazement. Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization.

Build a Next Generation Digital Workplace

Author : Shailesh Kumar Shivakumar
File Size : 66.8 MB
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Evolve your traditional intranet platform into a next-generation digital workspace with this comprehensive book. Through in-depth coverage of strategies, methods, and case studies, you will learn how to design and build an employee experience platform (EXP) for improved employee productivity, engagement, and collaboration. In Build a Next-Generation Digital Workplace, author Shailesh Kumar Shivakumar takes you through the advantages of EXPs and shows you how to successfully implement one in your organization. This book provides extensive coverage of topics such as EXP design, user experience, content strategy, integration, EXP development, collaboration, and EXP governance. Real-world case studies are also presented to explore practical applications. Employee experience platforms play a vital role in engaging, empowering, and retaining the employees of an organization. Next-generation workplaces demand constant innovation and responsiveness, and this book readies you to fulfill that need with an employee experience platform. You will: Understand key design elements of EXP, including the visual design, EXP strategy, EXP transformation themes, information architecture, and navigation design. Gain insights into end-to-end EXP topics needed to successfully design, implement, and maintain next-generation digital workplace platforms. Study methods used in the EXP lifecycle, such as requirements and design, development, governance, and maintenance Execute the main steps involved in digital transformation of legacy intranet platforms to EXP. Discover emerging trends in digital workplace such as gamification, machine-led operations model and maintenance model, employee-centric design (including persona based design and employee journey mapping), cloud transformation, and design transformation. Comprehend proven methods for legacy Intranet modernization, collaboration, solution validation, migration, and more. Who This Book Is For Digital enthusiasts, web developers, digital architects, program managers, and more.

Beyond Engagement

Author : Brady G. Wilson
File Size : 22.36 MB
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After twenty years of trying to get it right, precious few organizations have cracked the code of employee engagement. Why? Because few could have anticipated the unbending nature of what Brady G. Wilson calls “the engagement paradox”: the more companies focus on engagement, the more disengagement they produce. What causes this paradox? As shown in this clear, concise, and compelling book, it is simply this: managing engagement turns out to be just another drain on the most precious resource in business today – energy. In today’s exhaustion era, employees are simply struggling to make it to the weekend. Lacking energy, they resort to quick fixes, workarounds, and reactive firefighting, thereby hardwiring depletion into the system. As a result, employees come to perceive engagement efforts as a management con game. A high percentage of the employee population believe no meaningful outcomes will occur as a result of the engagement survey. And this crisis of belief causes acute pain inside well-intentioned leaders who are doing their best to unlock employee engagement. They feel caught. Now Beyond Engagement shows how to get beyond this kind of self-defeating engagement: by managing energy rather than engagement. The book offers a chapter each to ten leadership principles based on the findings of brain science: 1 Manage Energy, Not Engagement 2 Deliver Experiences, Not Promises 3 Target Emotion, Not Logic 4 Trust Conversations, Not Surveys 5 Seek Tension, Not Harmony 6 Practice Partnering, Not Parenting 7 Pull Out the Backstory, Not the Action Plan 8 Think Sticks, Not Carrots 9 Meet Needs, Not Scores 10 Challenge Beliefs, Not Emotions

Iiss

Author : Mong Shen Ng
File Size : 44.33 MB
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The 21st century is redefined by a data-driven revolution & gig economy. But, to date, employee engagement has not been based on a data-driven model. This makes it difficult to justify investment in employee engagement programs with the rigor that a data-driven CEO expects. IISS is the 1st & only book that incorporates Employee Experience & Engagement with Predictive Analytics. It offers a fresh way to cultivate engagement using "4 Engagement Bags" & "5 Engagement Fertilizers".: Bag 1) Inspire with Engagement Investment: Learn how to inspire Engagement Investment with Predictive Analytics, Stories & Data Visualisation Techniques. Bag 2) Inspire with Engagement Fertilizers: Making employees happy, doesn't mean they will work hard for the organization. Learn how to use the 5 "Engagement Fertilizers" to build great employee experience & engagement: Fertilizer 1: Basic Needs - Soil, Rain, Sun Fertilizer 2: Social Needs - Birds Fertilizer 3: Growth Needs - Nutrients Fertilizer 4: Meaning - Healthy Tree Fertilizer 5: Expectations - Fruits! Bag 3) Sentiment Gathering: Learn how to use Organisation-wide surveys, Pulse Surveys, Focus Groups, Glassdoor Reviews, IISS Engagement Diagnosis Questions. Bag 4) Sentiment Diagnosis & Prescription: Learn how to use Engagement Metrics & Dashboards, Bar Charts, Radar Charts, Word Clouds, Sentiment Analysis, Correlation, Regression & IISS Engagement Prescriptions.

Employee Engagement

Author : Emma Bridger
File Size : 64.65 MB
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An engaged workforce is critical to the high performance and success of any organization. Employee Engagement offers a complete, practical resource for understanding and creating an effective engagement strategy that is aligned to wider business objectives. Supported by a variety of practical tools, features and templates, as well as numerous real-life examples and case studies from organizations such as AXA PPP Healthcare, Capital One, Charles Stanley, EDF Energy and Marks & Spencer, this handbook provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success. This updated second edition of Employee Engagement considers the increasing use of technology in engagement, the role and importance of purpose and trust and the relationship between employee experience and engagement. New online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.

Time To Get Off The Work Hamster Wheel

Author : Bryce Thoen
File Size : 25.93 MB
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It's time to get off the work hamster wheel, discover the heart of the employee experience, transform your workplace culture, and spread peace, love, and meaningful careers. This book is a blueprint to help your organization get unstuck, build a team inspired to give their most meaningful contribution, and discover your organization's best self. This book will show you how. Learn the importance of: - Escaping the legacy mindset - Employee value proposition development (EVP) and employer branding - Grace in leadership - Building belonging and inclusion in the workplace - Traditions and storytelling (inclusive recruitment marketing) - Modern operating models - Weaving purpose into the employee life-cycle and the fabric of your culture -And so much more It's time to build an employee experience with intentionality and spark a cultural metamorphosis!

Employment Relations in Financial Services

Author : Gregor Gall
File Size : 21.27 MB
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This book describes and analyses the impact of the 2007-2008 financial crisis upon the working conditions of employees in the financial services sector in Britain. It tells the story of workers being made to pay the price for a crisis that was not of their own making, but nevertheless caused a deleterious impact on their employment security, remuneration and working conditions. Evidence of fighting back against this has been sparse so that the response of employees is best characterised as ‘fright’ (grudgingly working harder and longer), ‘flight’ (leaving the sector through redundancy), and ‘falling in line’ (accepting the diktat of performance managements systems). Through this book we learn the reasons behind this acquiescence, with its detailed attention to topics such as the stunted development of labour unionism, the prevalence of union-management partnerships, and the occurrence of employment insecurity and labour shedding. Providing a valuable insight into the effects of the financial crash, Employment Relations in Financial Services will be useful to academics, students and also trade unionists.

Employee Experience

Author : Albert Rosencrans
File Size : 22.98 MB
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This is a great wealth of information on how to optimize your employment experience. This book is a self-help book that provides an innovative approach to securing full-time employment. Learn to maximize all the unseen advantages that a temporary employee has but often fails to notice. The author provides examples and concrete, supported advice and 7 advantages of being a temporary employee in this book.