Search results for: the-juran-prescription

The Juran Prescription

Author : Kathleen Jennison Goonan
File Size : 49.62 MB
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The author examines the principle at the heart of Juran's teachings - total quality management - as reflected in such impressive management innovations as outcomes measurement, guidelines for practice, reengineering, and patient-focused care. The Juran Prescription is a comprehensive primer written for physicians, administrators, managers, and other health care personnel who play a leadership role in today's highly complex and competitive environment.


Author : John Butman
File Size : 47.89 MB
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Chronicles the ideas and career of Joseph Juran, a leading business and management consultant and a major influence on W. Edwards Deming and Peter Drucker

Joseph M Juran

Author : John Cunningham Wood
File Size : 88.90 MB
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For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. This collection gathers together key material exploring the impact of Juran's ideas.

Juran on Quality by Design

Author : J. M. Juran
File Size : 55.59 MB
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Offers practical advice on planning, setting, and achieving quality goals, looks at three case studies, and explains why quality is essential for business success

The Lean Prescription

Author : Patricia A. Gabow
File Size : 36.47 MB
Format : PDF
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In this book, Dr. Gabow, former CEO of Denver Health of 20 years, teams up with Philip Goodman, a 34-year veteran of Denver Health who directed the Lean System group, to share their Lean journey. The Lean Prescription: Powerful Medicine for Our Ailing Healthcare System tells the story of how Dr. Gabow led Denver Health to become the first healthcare organization to be awarded the Shingo Bronze Medallion Prize for Operational Excellence. Detailing the foundational Lean principles, the book provides readers with the benefit of the experience of an integrated healthcare system's successful seven-year Lean journey. This book grew out Gabow’s 40 years' experience as a practicing physician, teacher, researcher, and leader of a large, urban public healthcare system. About 10 years into her 20 years as CEO of the healthcare system, she began to look at how one could actually make healthcare work right. After a year of study, she and her team concluded that Lean was exactly what healthcare needed. During the seven-year Lean journey that followed, Denver Health dramatically improved quality of care. Denver Health achieved a reduction of the expected mortality rate to the lowest among the academic health center members of the University Health System Consortium in 2011.The financial results were equally impressive. Denver Health realized almost $200 million of well-documented, hard financial benefit over seven years. This book provides authoritative guidance on how to effectively implement a Lean transformation in a healthcare system that includes hospitals, HMOs, community health centers, call centers, and paramedics. Providing an accessible explanation of the Lean philosophy and tools, the book includes helpful exercises and examples of Lean applications. The book goes beyond the hospital environment to the broader healthcare sector. In December 2015, Gabow and Goodman were awarded the Shingo Research and Professional Publication Award for the book. The Shingo Research and Professional Publication Award recognizes and promotes research and writing regarding new knowledge and understanding of lean and operational excellence.

Improving Quality

Author : Claire Gavin Meisenheimer
File Size : 20.55 MB
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Risk Management in Health Care Institutions

Author : Florence Kavaler
File Size : 40.56 MB
Format : PDF, ePub
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Risk management for health care institutions involves the protection of the assets of the organizations, agencies, and individual providers from liability. A strategic approach can result in significant cost savings. Risk Management in Health Care Institutions: A Strategic Approach offers governing boards, chief executive officers, administrators, and health profession students the opportunity to organize and devise a successful risk management program. Experts in risk management have contributed comprehensive, up-to-date syntheses of relevant topics to assist with practical risk management strategies.

Product Quality

Author : Joseph M. Juran
File Size : 58.15 MB
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Service Quality and Customer Satisfaction in Private and Public Sector Banks in Kerala A Comparative Study

Author : Laly Antoney
File Size : 20.90 MB
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Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception and the perception- expectation gaps. The current study covers a comparative analysis of service quality and customer satisfaction among the customers of public and private sector commercial banks in Kerala. The research questions that are addressed in this study are on expectations and perceptions of retail customers from their preferred banks, relationship between service quality and customer satisfaction and the difference between the satisfaction level among private and public- sector banks in Kerala. In order to answer the above research questions, the problem is stated as “Service Quality and Customer Satisfaction- a Comparative Study between Public Sector and Private Sector Banks of Kerala.” A descriptive and analytical research was carried out by collecting responses from customers of three prominent banks from private and public sector each. This was done through an online structured questionnaire based on SERVQUAL model during July 2015 to July 2016, prior to SBI consolidation. Primary data is analysed using SPSS (V.21). Kolmogorov- Smirnov Test for the Normality is used to ensure normality of data distribution, Cronbach Alpha coefficient is used to measure reliability and validity is tested with the panel of experts. Mean, S.D. percentage, cross tabulation are used for descriptive and univariate analysis. Structural Equation Modelling, Confirmatory Factor Analysis and regression path analysis are used to conduct inferential and multivariate analysis. Z-test, Independent T-Test, Chi-Square, ANOVA Pearson Correlation, and post hoc tests are used for testing of hypothesis and comparative analysis. Modelling is done using Structural Equation Modelling approach and Path Analysis. The study reveals that the antecedents of customer satisfaction of retail banking customers of Kerala are reliability, assurance, empathy and tangibles. Responsiveness dimension do not affect customer satisfaction of banks in Kerala. There exists a gap between expected service quality and perceived service quality. Study reveals that there is significant positive correlation between service quality and customer satisfaction in the retail commercial banking services in Kerala. The level of customer satisfaction in public sector banks and private sector banks are not significantly different but same. Similarly, it is also found that, there is no significant difference in the customer satisfaction between sample banks like State Bank of India, State Bank of Travancore, Canara Bank, from public sector and Federal bank, South Indian bank and ICICI bank from private sector.

Population Based Nursing Second Edition

Author : Ann L. Curley, PhD, RN
File Size : 35.34 MB
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Now in its second edition, this continues to be the only advanced practice nursing text to focus on core competencies in both epidemiology and population health. The new edition delivers essential content for Doctoral Nursing Programs (DNP) as outlined by the AACN, and encompasses the many changes in healthcare that affect population-based nursing, including the latest requirements set forth by the enactment of the ACA. All chapters include updated information, new content, and relevant case examples that exemplify successful strategies nurses have used to improve population outcomes. Featuring the contributions of several esteemed new authors, the second edition includes a timely new chapter on global health in population-based nursing and vital information about how new technology and social media can be used to improve population outcomes and to develop innovative solutions. The text describes the role of the APRN in identifying and mitigating healthcare disparities at the national and global level, and provides guidance on how to conduct community assessments. New topics include pay for performance implemented by the S, the overconsumption of salt and increasing use of electronic cigarettes, toxic stress, and more. High-level discussion questions and exercises help to reinforce core concepts. New online materials for faculty include answers to problem sets and supplemental discussion questions. In addition to its value as a primary course textbook in a DNP program, the text also serves as a supplementary text for graduate community health nursing programs. New to the Second Edition: Delivers essential content for Doctoral Nursing Practice (DNP) programs as outlined by the AACN Explains how new technology and social media can be used to improve population outcomes and develop innovative interventions Offers high-level exercises and questions for discussion Presents a timely new chapter on global health in population-based nursing Covers ACA-related requirements such as conducting community health needs assessmentsProvides updated information in all chapters with relevant examples, case studies, discussion questions, and references Offers guidelines on the APRNís role in policy-making Presents expanded information on causality, confounding, and describes a comprehensive approach to measuring and interpreting survival data including prognosis Updates program design and development Key Features: Focuses on both epidemiology and population-based nursing competencies Describes the APRN role in identifying and mitigating healthcare disparities at local, national, and global levels Provides guidance in conducting community assessments Includes examples of successful strategies used to improve population outcomes Explains how new technology and social media can be used for the improvement of population outcomes and the development of new and creative interventions. Provides a strong foundation in epidemiologic methodology including mortality measures, the validity and reliability of testing, study designs, sample size, assessing risk and causality, and data analysis and interpretation Offers high-level exercises and questions for discussion to help students synthesize, integrate, and apply information